All bookings must be made in advance.
Fares can be paid in advance if you wish to pay by credit / debit card or cheque.
All cheques should be made payable to “Rockfield Cars” and sent to the office address below.
As much as rockfield cars will try every thing possible to get you to
your destination on time we can not be responsible for traffic hold-ups
and general problems encountered during destination.
Cancellation / Refund Policy
Once a booking is confirmed (after payment has been authorised or cleared)
it is subject to the following cancellation policy:
If you cancel more than 48 hours before the pick-up date
then we will refund the full fare minus a £40 administration fee.
This will be done immediately.
If you give notice of 48 hours, or less, then no refund will be given.
Bookings made less than 48 hours before the pick-up time are immediately non-refundable
as soon as payment has been authorised or cleared.
Financial data - such as bank details, credit card and debit card details
- provided by customers
by telephone are retained until the transaction has been confirmed and completed,
and then securely destroyed as soon as the time required to complete the transaction.
Whilst every effort is made to provide you with the type of vehicle requested,
Rockfield Cars reserves the right to substitute another vehicle
should it become necessary through breakdown
or if the booked vehicle is running late from another journey.
Some journeys will be undertaken by sub-contractors on our behalf.
All contractors used will provide a car and level of service
which is equal to our standards.
You may change the date and/or time of your booking free of
charge as long as we have availability.
If we have to call in one of our quality sub-contractors
then there may be a
small administration charge for the change.
We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight.
If you take longer than 1 hour from the scheduled time
then a charge of £20 per hour is charged to your credit card.
This charge applies to all delayed flights,
the waiting time is charged from the second hour.
if your scheduled time is 7am and the flight arrives at 10am
and you clear customs at 11am there would be a charge of 3 hours (i.e. £60).
This will automatically be charged to your credit card after the trip is completed.
If you have any questions about our policy our office number is Rockfield 01600-709980.
Office address: 5, Brook Crescent, Monmouth, Monmouthshire, NP25 5AX.